General Terms and Conditions

1) Conclusion of contract

The presentation of goods in our online store is merely a non-binding presentation of our product range. This presentation is not to be seen as a binding offer. You place a binding order for the products in your shopping cart as soon as you have completed the ordering process in our store. With your order you also accept our General Terms and Conditions. You will then promptly receive an order confirmation, which does not yet constitute acceptance of the contract.

Only when the goods are dispatched does an effective purchase contract actually come into being. If the product is not in our stock and the publisher does not have it in stock either, it is not available and we reserve the right to refrain from fulfilling your order. In this case, we would inform you promptly and refund any purchase price already paid.
The delivery time can be found in the description of the respective products.

2) Cancellation policy

You may cancel this contract within 14 days without giving any reason. The period for this revocation is 14 days from the receipt of the last partial shipment by you or a third party designated by you. This does not include the carrier of the goods.

The revocation must be made in the form of a clear declaration to our institution, for example by letter, fax or e-mail. It is sufficient if you send your declaration in good time.
Our responsible body is the:

Evangelische Stiftung Neinstedt
Birgit Schiefer
Lindenstraße 2
06502 Thale OT Neinstedt
Phone: +49 (3947) 99-141
Fax: +49 (3947) 99-199
Email: brgtschfrnnstdtd

After your revocation, we will refund all payments made by you, including the delivery costs, provided that you accept the standard delivery offered by us. If you have requested a more expensive delivery option, we will not refund these expenses. We will also bear the costs of returning the goods. You will only bear any loss in value of the products if this is due to handling of the goods that was not necessary for the inspection of their condition and properties.

Unless otherwise agreed, the refund will be made in the same way and with the same means of payment with which the original payment was made by you.

You must return or hand over the goods to us within 14 days of declaring your withdrawal. Until then, we reserve the right to refuse the refund. It is sufficient if you send the goods in good time before the deadline expires and can provide us with proof of this.
The refund will be made within 14 days. This period shall commence upon receipt of your declaration of withdrawal by us.

3) Voluntary return guarantee

In addition to the statutory right of withdrawal, we also grant you a return guarantee. This only applies to private individuals, institutions and organizations in Germany. In other cases, the possibility of exchanging and taking back the goods can be agreed.

Within 30 days of receipt of the goods, you can withdraw from the contract regardless of your right of withdrawal if you send the product back to us. Dispatch within these 30 days from the day after receipt of the goods is sufficient to meet the deadline. This guarantee only applies as long as the goods are unused, undamaged and still in their original packaging. Goods that have been individually manufactured or customized for you are excluded from this.

We will cover the return costs. To do this, you must request a return slip by calling +49 (3947) 99-0 or kontakt@neinstedt.de.
We ask that you keep the proof of return for the purpose of any necessary investigations.
Your statutory warranty rights remain unrestricted in addition to this voluntary warranty.

4) Material defects

All defects in the goods in question are subject to the statutory warranty rights. In this case, you can therefore choose to demand either rectification of the defect or replacement of the purchased item. If the relevant requirements are met, your claims for compensation and withdrawal or reduction are also valid without restriction.

We request that you notify our facility or the employee of the supplying company of any damage to the purchased item as soon as you notice it, even if you do not suffer any disadvantages from failing to make this complaint. Your claims nevertheless remain valid.

Guarantees given by us are independent of statutory claims. For details, please refer to the conditions enclosed with the corresponding product.

5) Prices

The amounts in our store are quoted in euros and already include statutory VAT.

Should there be a price change between the day the order is placed and the day of delivery, the price valid on the day the order was placed shall apply.

6) Payment

You will receive an invoice with your order, which is to be paid to us by bank transfer within 14 days.

For certain deliveries, we reserve the right to allow only selected payment methods, such as delivery against prepayment, in order to protect our interests. In selected cases, we will only deliver the product after a deposit has been paid. However, we will agree this with you after receipt of the order.

7) Retention of title

We reserve title to the goods until the purchase price has been paid in full.

Therefore, we must be informed of any change of address of the buyer without being asked until outstanding invoices have been settled.

8) Electronic communication

By placing an order, you agree that communication regarding the purchase contract may take place electronically.

9) Data protection and data security

The data collected for this order can be viewed on the invoice.

With regard to the processing of your data, we otherwise refer you to our explanations at https://www.neinstedt.de/esn/datenschutz/index.php
If you have any questions, please contact datenschutz@neinstedt.de

10) Changes to the General Terms and Conditions

We reserve the right to change our General Terms and Conditions. The updated General Terms and Conditions will be announced, published and provided with a corresponding notice regarding their entry into force. This will only be done subject to a notice period of at least six weeks.

The buyer may object to the amended terms and conditions within six weeks. Otherwise they shall be deemed to have been accepted. However, if an objection is raised within the deadline, we reserve the right to terminate the contract at the time the change comes into effect. The interests of the party concerned will be taken into account and safeguarded.

11) Final provisions

Contractual relationships shall be governed by the legal system of the Federal Republic of Germany; UN sales law and international private law shall not apply.

If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, the registered office of the supplier shall be the place of jurisdiction. The same applies to buyers whose general place of jurisdiction is not in Germany or the EU. This provision shall also apply to persons whose domicile or habitual residence is unknown at the time the action is filed.